I fill out the giant stack of papers they send me and show up a good twenty minutes early (because I'm a good patient like that) for my appointment today. I hand over the manifesto of my sleep habits and my insurance card and take a seat.
A couple minutes later they call me back up and inform me that they haven't received any referral from my doctor.
"But you guys called me when you got the referral, I didn't just make the appointment on my own." (to be honest, before last week, I had no idea that there was such a thing as a sleep specialist, I'd just been hoping for a prescription for Ambien or something)
The girl behind the counter shrugs and tells me that they have to reschedule the appointment for next week.
I'm not going to be a bitch because I'm sure it's not her fault, just some miscommunication or lost paperwork - not a huge deal, I'm unemployed, so it's not like I have a terribly busy schedule to work around.
Girl at the counter: I have next Wednesday at 8:45 or 10:30
Me: 8:45 would be great.
She takes out one of those appointment cards, writes the date and all on it.
Girl at the counter: So, 10:30?
Me: Or... you know, 8:45 would be okay, too.
Girl at the counter: Oh... did you say 8:45?
Me: Yeah... if it's still available...? (it's a tiny office, one window, not like they've got 70 other people in the back making appointments)
Girl at the counter: Actually... 8:30. I have 8:30 available.
She hands me over an appointment card that says 10:30.
Me: 8:30 would be fine. So... 8:30, then?
I grab a pen from the counter and scratch out 10:30
Girl at the counter: No, 8:45
I write down 8:45.
Girl at the counter: No... wait... 8:30.
I write down 8:30.
Girl at the counter: No... 10:30. All I have available is 10:30...
I scratch out 8:30 and very slowly write in 10:30..
Me: Okay, so 10:30, next Wednesday?
Girl at the counter (in a kind of peevish tone): Yes!
(I'm not saying it's the worst service ever, hell, I know I'm lucky to have health insurance, but so far this is the only impression I've got of this office and it doesn't exactly instill me with confidence.)