Yesterday morning, I went to my stop to take the bus to the Pentagon. I confused the letters. I wanted to take the 29E, which stops there around 9:13. A 29H pulled up at 9:12, which it isn't scheduled to do, and I confusedly asked the girl standing next to me if it went to the Pentagon. She said no, but when the door opened, I verified with the bus driver just in case, because it was the same time as the express bus I was waiting for and I'd forgotten the letter. The bus driver snapped "Didn't she just tell you that?" Since the bus hadn't pulled up yet when I'd asked, I was confused and said "Um... does that mean no?" and she closed the bus doors in my face. I mean, WHAT? She could have just said "no".
Neither of those was truly horrible, but in both cases they made me feel stupid for asking a simple verification. That shouldn't happen. I didn't get the bus numbers in either case, but I know the time and the route number for both, so I will email. Metro has a new coordinator who is apparently taking complaints more seriously.