Just today my boyfriend decided he wanted to go to Pizza Hut, that's cool so off we go. At first step into the restaurant, we were seated by "J". As we sit down we are only given our menus and he walks off without even asking us what we want to drink, um, ok, not the worst thing ever, but not a good start. So wait for him to come back, and wait, and wait, and after 10 minutes he comes back and we just order everything, a pizza and some cheesy bread sticks and our drinks. Even after that he took about 15 minutes just to give us our drinks. My boyfriend and I kept whispering how he just noticed him standing behind the counter doing nothing and hardly attending the other customers (just 4 other small tables).
20 minutes later we get our food (by food, I mean both our appetizer bread sticks and the actual pizza). Luckily everything was hot and fresh and tasted fine so no complaints there. The thing that really got me annoyed and confused is as we begin to eat our food another customer sits down and J our server almost immediately serves her and gets her drink promptly, wtf? It seems J ignores us and the rest of the customers but only focuses on this new one. Not too long after J gave us our bill but never came back to take it so we could pay so instead my boyfriend went up to pay and complain himself about the slow service. The woman at the front desk didn't offer anything for the service except an apology but we definitely didn't leave a tip and won't be coming back anytime soon.
Edit: Added in another important factor to our poor service that I forgot the first time.
