flying higher and higher (soaringabove) wrote in bad_service,
flying higher and higher

To make a long story short, last July I became the proud owner of a new car. It came with Sirius sattelite radio, which made me a very happy camper- the downside to that was that I already had XM set up in the house. I called XM to ask them if it was possible to bundle the packages together, but they said no, because even though they're owned by the same group they operate on different systems. I totally understand that, and in November I politely request that my XM service be canceled due to the fact that I listen to it way more in the car than in the house. That went through with no problem, and I went on my merry way.

About a month later, toward the end of December, I got a phone call from XM customer service asking me why I'd canceled my subscription. I told them again that I have Sirius in the car, and I didn't really want to have two separate accounts. They said okay, hung up, life was good.

... then they called back about two weeks ago to ask me again why I'd canceled my service. Thinking this a bit odd, I once again told them why, and they offered me a discounted price for the XM radio. I politely refused and that was that.

Four days ago they called me again. I once again told them I wasn't interested (maybe not as politely as I should have ._.) and asked them to stop calling, and hung up... and they've been calling me at least twice per day ever since then. I've quit answering. I'm not sure what to do! Has anyone else had this particular problem? I've already done some research and there's no way to block numbers on my phone (iPhone), nor will AT&T block the number unless it's proven to be harassment or stalking.

Any ideas? ._.

eta: They called back today at 11:30AM with once again the SAME questions, and I told them to please remove me from their company's calling list and put me on the do-not call list instead. We shall see if that works! Thanks so much for the helpful tips!!
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