On our way home from the airport, my husband and I went through a Starbucks drive through. My husband, as the driver, placed my order: Venti iced black tea, unsweetened. (I don't like the syrup they typically use, and prefer to add Sweet N Low to it myself.)
At the window, after hand off, my husband asked the Starbucks guy for two packets of Sweet N Low. They guy said, "Oh sure" and wandered off. He reappeared a bit later with two packets of Splenda. I hate Splenda. It doesn't dissolve in iced tea and has a funky aftertaste.
Husband: No, sorry, man, she wanted Sweet N Low.
Starbucks guy: Oh, I thought you said Splenda.
Starbucks guy stands there for a moment.
SG: Are you sure? Splenda is better.
H: It doesn't dissolve in the tea.
SG: I can add it and shake it up. That dissolves it. It tastes better.
H: No, thanks. She wants the Sweet N Low.
SG: All right, but Splenda is better.
So... I finally got my Sweet N Low, but I was more than a little annoyed with the employee. My husband thinks I totally overreacted and that the guy was just trying to offer good customer service, but isn't good customer service giving the customer what they ask for and not challenging their personal tastes?
My experience reminded me of a scene in Swimming With Sharks, where Kevin Spacey shares my pain. http://www.youtube.com/watch?v=b2SLAgrouiw