the result looked great, though, so we took it home and thought nothing else of it.
fast forward to November. i took the Star Wars poster in to get that framed at a different location of the same company (60% coupons are my weakness). THIS experience was significantly better than the first...the employee who helped us was meticulous, polite, and asked all the right questions. we did specify the poster was not to be cut (because she suggested it), and when we picked it up it looked awesome.
fast forward to today. as i'm leaving for work, my SO notes that the mat widths are different. by a half inch.
we're checking this tonight, but it APPEARS they cut the Blade Runner poster. which is worth about $600 uncut. needless to say, i'm angry. really angry. if they actually DID cut it, do we even have any recourse since this was 2-3 years ago, or must we write this off? this was purchased and framed with museum glass with the intention of it being an investment, so we'd like to know if anyone's encountered this before.