I'm a pretty regular takeout/delivery customer at this Thai place. I just got my usual lunch order from them, and when I was well into my samui pad thai, I notice a coarse, dark hair in my food. I'm a redhead. Yikes. (I don't think it was that kind of coarse, dark hair -- it was too long -- but I don't really want any hair in my food?)
That's gross, but not the bad_service. This (maybe) is. I called the restaurant:
Me: Hi, I found a hair in my delivery order.
Girl on Phone: Oh. Okay, we'll make a new one and send it over to you. [Note: There was no apology until the very end of the conversation, which is a little annoying in and of itself, bu whatever.]
Me: No thank you, I don't want another one, I already ate like half of this.
Girl on Phone: Well, what do you want?
Me: I'd like a refund, ideally. I guess if that's not possible, I don't know...
Girl on Phone: Hang on.
Me: *waits on hold*
Girl on Phone: Okay, we'll send someone over there to pick up the food and give you your money back.
Me: I'm sorry, you want the food back? It has a hair in it, and I already ate some of it.
Girl on Phone: He has to make sure there's a hair in there.
Yes, they wanted to send a guy over here to stand in my kitchen and pick through my half-eaten food to make sure I wasn't lying. What? Is that even remotely normal business practice? Seriously, I'm asking.
I hadn't even expected that they'd send someone over for the refund. I'd figured, since I'm a regular there (and they have my name on file), they'd just give me a credit for my next lunch order. But if my refund is contingent on a stranger standing in my kitchen, going through my leftovers... I decided it wasn't worth the 8 bucks.
b_s, or is this totally normal and I just missed something? I've never encountered this before!