M'Eudail (meudail) wrote in bad_service,

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Headset fail.

This happened a while ago at a Dunkin' Donuts.

So I'm at Dunkin' Donuts with the hubby, in a cheerful mood as we pull up to the drive-thru and give our order. Everything's going smoothly as Genius repeats order back to us over his headset. We confirm order, smile smile, eager for our coffee. "Please pull up to second window."

"Okay, thank you."

*pause, waiting for guy ahead of me to pull ahead, when all of a sudden I hear...*

"Stupid bitch."

Hubby and I look at each other in total shock. Neither of us say a word. Hubby jumps out of car and RUNS around front to go inside. I wait for the guy in front of me to pull away before I whip through the drive-thru and go inside. Genius is standing there, beet-red, as I demand to know who took my order. You wanted a bitch, you got one.

Funny thing about this is that I was totally not being bitchy. We were both in a goofy mood up till then. I told Genius he shouldn't work with the public if he couldn't handle it, and hubby laid into him. He was bright red by the end of it and kept stammering that he was sorry and didn't know I could hear him. Oh, that makes it better.
Tags: *restaurant, can you guys fucking play nice for once?, maybe they thought you were deaf, psycho clerk, say my name say my name, wank
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