BadgerBabe (badgerbabe) wrote in bad_service,

KFC/Taco Bell

The KFC/Taco Bell in our town sucks and I could probably fill a book with a bunch of minor stuff but this one took the cake.

One day during the summer, we went through the drive-thru and ordered stuff from both sides. We ordered five (more than one person wanted one) of the original recipe snacker sandwiches. When we got to the window, they told us that there would be a 5-8 minute wait on the snackers while they cooked more chicken for them. We weren't in a huge hurry and said that would be fine, we'd wait. They asked us to pull up to the drive thru waiting and they'd bring it right out.

Five minutes goes by, eight minutes. The drive thru is kind of busy so we aren't sweating it, figure they'll be right out with it. When it hits fifteen minutes, we start to think they may have forgotten us. We debate what to do. I don't want to drive back around, thinking that if they look out and we're gone they'll think we left and get rid of our food. But, it's middle of the summer and over 100 degrees and walking across the parking lot isn't appealing either (sue me, I'm lazy). I grab the receipt and the phone number is on it so I whip out my cell phone and call to see what's up. I tell the person that answers that we've been waiting nearly 20 minutes for our food and they go "hang on, I'll get a manager" before I can say anything else. Manager comes on and I tell her how long we've been waiting and ask if there was a problem (I was super nice about it, didn't try to blame anyone). All she says is "I don't know, I'll check and get it out" and hangs up. It's another five minutes before we get our food. At that point we've been waiting nearly half an hour. No sorry, no offer to comp it or even toss in a free side (they've done it before for getting the order wrong). Just "here's your food". When we checked, they had left something out. Checked the receipt and they hadn't rang it up so we just left.

If I hadn't already paid for it, I never would have waited that long.

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