Gwalchmai (mephron) wrote in bad_service,
Gwalchmai
mephron
bad_service

This is going to take a while...

...you may want to go have a drink.

About a year ago, my cable connection started getting kind of messed up. Massive lag, ten minute outages, that sort of thing. Since my cable company, Cablevision, also handles my phone, I'd also get no dial tone. This is, as they say, somewhat of a problem.

I called for service, and the cable tech comes, checks it and says, "Yeah, there's a problem." He goes outside, comes back about twenty minutes later, and says to me, "The bad news is, there's a place in the apartment complex crawlspace which is also very obviously a small-mammal nest, and it looks like they've chewed your line up. We'll have to rerun the post line. I'll call it in and they'll come back and take care of it."

A few days later, someone comes by, and goes poking around and redoing some stuff and says it's fixed. OK, I say, and go on about my business.

Flash forwards to a month ago. "Hey," I say, "My cable's getting as useless as it was this time last year!" I call to report, but I'm going on vacation before they can get a guy out here, so I tell them to make a note of my complaint and I'll call back when I get back.

Today I'm home from work sick, and my cable is pretty useless. I call Cablevision again, and they were able to actually get a tech out here today! In fact, it's the tech who was here the first time last year!

He does the same thing, and when he comes back, he says, "I'm really sorry about this, but apparently the jackasses didn't actually re-run the post line, they just cut the chewed-on part and patched new cable in. They didn't even do a good job of it, so it's going bad again."

So yes, the people that Cablevision subcontracts their line-running to cut corners, and now I have to have this taken care of all over again, and hope they don't just screw around this time and I have to deal with it NEXT YEAR all over again.

(On the bright side, the tech called into the depot, said I was irate and wanted something done about this fast, and he said I should get some kind of compensation for it as well (in his opinion). So the tech was really good about things, and I called in to make sure he got complemented for his good work, because the bad_service wasn't HIM, and as much as we bitch about bad service, when someone does a good job, I think they deserve a complement.)
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