thousandfucks (thousandfucks) wrote in bad_service,

Bad Chili's Service

On friday I placed an order for Chili's to go. I was to pick it up for my lunch break. When I got there I had to wait for a specific person to ring me out, no biggie. Though waiting 10 minutes to pay for an order I was holding is pretty irritating. I'm pretty sure the person just wanted my tip, which I can understand, however they weren't really serving me if anything the bartender who went looking for him over and over again should have gotten it. This is not the bad service.

The bad service starts once I walk back to my lunch room and seeing that my chicken was not cooked. I called them up and told them the issue. I had just spent like 12 bucks on uncooked chicken. Unfortunately, I wouldn't get to have my lunch. I asked them if they would please have it ready for me when I got off work, and I even walked the uncooked food back over to them. I understand things happen, and sure, it sucked that I didn't get to have my lunch, but I still wasn't too angry. I talked to the manager and he said he would have it ready for 3 when i got off.

So after my shift I wander back over to there and wait at the to go counter. There's a man behind there, and he is on his cell phone. I waited patiently for him to get off, but once he was finished he just sort of left. Now I was all sorts of confused. So I wait some more, have a few people wander by me. Eventually the same bartender from earlier spots me and she seems shocked that someone hadn't helped me yet. She dropped whatever she was doing to go grab my food.

I probably should have demanded to talk to the manager again, but I was hungry and tired. I just decided to go home. I did end up calling and talking to the manager after I ate. I told him that the bartender was wonderful, but I was pretty upset about the guy on his cell phone and how every other person who walked past me ignored me. He instantly went into how the phone person doesn't speak english and that it wasn't his job to do that. Yes, I can see how it's not his job to go pick up a to go order for me, but he could have grabbed some one, and why was he standing behind the to go counter on his phone in the first place? The manager didn't really seem to care about it at all.

I wish I would have asked for a refund or something.

Oh and a bonus: I had split my food with my brother, and we both ended up getting sick. I'm not sure if it was just some stomach bug or if it had been that crummy food.
Tags: *restaurant
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