Teri Smith (kitchenqueen) wrote in bad_service,
Teri Smith

I need some help

I've posted here before in comments about this problem, and if it's not appropriate, I'll delete. You all are the most knowledgeable people that I know to help with this issue.

I bought a house almost a year ago. When we moved in, we ported over our phone number from our prevous residence. We had that number only from April 2008, when we moved here from the east coast.

In the last couple of months, we've gotten several calls from someone looking for the previous owner of this house. The phone number has never been for her. I tell them every time they call that the person that they're trying to reach is the previous owner of this house, and the phone number they have for her is not, nor has ever been for her. They're usually pretty rude, assuming that I'm her and that I'm ducking them. I've had one of them accuse me of lying for her.

This morning was the last straw. I got a call:

RR: Rude representative
Me: *waves*

RR: I'd like to speak to KS.
Me: I'm sorry, but you have the wrong phone number for her. She is the previous owner of this house, which I bought from her and her ex-husband in January.
RR: I'm calling to speak to (speaking very slowly, enunciating each syllable of her name)
Me: She doesn't live here, and has not lived here since January. I don't know her, and this is my phone number, which I've had since before I moved into this house.
RR: Do you have a new phone number for her?
Me: No. I don't personally know her, I just bought the house from her. I have no idea where she lives now. I've been getting these calls for a few months now, and I'd like to speak to a supervisor so that I can get this mess straightened out.
RR: *click*

They call at least 3 times a week. I have no idea who it is, because they won't tell me their company name. I go through this rigamarole every single time, and they just keep calling. I'm unable to block their number from calling, since it's comes up on our caller ID
as a private number. I'm sure they have multiple numbers, so blocking wouldn't help anyway.

Now what to do?

(Go ahead and hit me with the "I know this isn't bad_service tag. I can take it. I just need advice.)

EDIT: I did a white pages search on her, and found someone that looks like it may be her. (I recall from our closing that she was the assistant to a school administrator.) The listing showed that name with that job, but there is no address or phone number listed.

Thanks for all the advice. With any luck, I'll get this mess stopped. The corresponding by mail thing hopefully will work for them, since I know she has an order in and it's still in effect until January.
Tags: tagger tags with love, telemarketers/solicitors
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