momofquacker (momofquacker) wrote in bad_service,
momofquacker
momofquacker
bad_service

Hospital suck

Due to various reasons, we currently do not have a doctor for our kids (which will be rectified as of tomorrow). Long story short, as far as that is concerned- we got fed up with the pediatrician's practice we were taking our kids to, and when we raised our complaints, got kicked out. Changed insurance in the meantime, and have been trying to find a doctor that takes the new insurance. Finally found on, will be calling their office tomorrow.

Anyhow, about 2 weeks ago, we noticed a rash on my 2 year old son's leg. thought it was heat rash, and didn't worry about it. when it wasn't gone in a day or 2, started trying to think of what it could be. We were thinking allergic reaction to a new brand of baby wipes, reaction to something on his sheets... Basically we have been racking our minds trying to think of what it could possibly be a reaction to. Stopped using baby wipes, washed everyone's sheets extremely well, etc. Meanwhile, the rash has spread down to his ankles, up his bottom, his belly, sides, and back, and is starting to appear on his face. it is itchy, and we have been putting hydro-cortisone cream and moisturizing cream on him to try and help his discomfort.

Today, i finally decided I would take him to the ER and have it looked at, since today was the day we noticed it starting to appear on his face. Waited in the waiting room maybe a half an hour before being triaged and put into a room. Wait another 10 minutes or so before the doctor comes in, i explain about the rash, explain that I don't think it is a reaction to his clothes, because he is naked most of the time- potty training and he likes being naked. Only time he gets clothes put on is when we go out- once or twice a week- and he only wears a diaper to bed at night, not at all during the day, unless again, we are going out. The doctor looks at it and says "i don't know what this is." I kind of look at him, and he says again, "I don't know what this is. maybe an eczema? but I don't know what it is. or if he doesn't wear clothes, maybe it is from playing on the carpet in your home?" I explain we don't HAVE carpet in our home, and we were thinking it might be an allergic reaction to SOMETHING, we just do not know WHAT. "Well, I don't know what it is. It might be eczema. or maybe an allergic reaction, i don't know. Hang on a moment" and then he walks away. OK... maybe he is going to order tests or something? Wait about another half an hour, and a nurse appears, gives my son medicine for the itching, and then says we are ready to be discharged, and the doctor wrote a prescription for medicine to stop the itching.

It just amazed me that this doctor comes in, looks at the rash for a total of 3 minutes, says "I don't know what it is" and then disappears, without ordering any tests or anything to find out what it is. We used to LOVE this hospital, but due to stuff in the past almost 5 months, we are now not so sure of how good a hospital it is, as the staff seem more interested in discharging patients, than they are about actual care of the patients.
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