Herculaneum (herculaneum) wrote in bad_service,

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Conflicted about bad service, need advice!

Good evening all.

I experienced an incident of extraordinarily bad service this weekend, and I'm a bit conflicted on how to handle it.

Once every 3 months or so, I go to a regular salon to get a hair cut. Because money is very, very tight right now, when I need a just trim, I go to a local Cost Cutters hair salon. It's a discount place. I'm usually very happy with the service I get, and I took my daughter there in September with great results. I have medium length hair cut in a bob to the end of my chin, so nothing fancy at all.

Rather than bore you with step by step details, the crux of the story is that the stylist who cut my hair was either severely arthritic or an alcoholic who needed a drink, and she gave me one of the worst haircuts of my life. Her hands were shaking so badly that she was incapable of giving a professional hair cut; I could have done a better job cutting it myself. I managed to stop her before she did too much damage, but unfortunately not before she hacked my bangs off; I asked her to even them out, and she cut 2 inches off. They are basically un-fixable until they grow out.

Ok, that's bad service. Worse yet, when I called the manager over to complain, she had the nerve to tell me that the reason the cut was so bad was because the way my hair was. I have strait, thin brown hair. O_o
I have never once been told by anyone who has cut my hair that it is difficult to cut. Even if it was, isn't it a stylists JOB to know how to cut all kinds of hair??? I asked her what I was supposed to do now, and she told me that there was nothing she could do, because the bangs were cut too short to do anything with. She then she wouldn't charge me for the cut. No apologies. No way in Hell I would have paid for it anyway. I asked her for the owner's name, which she wrote down for me, and I left. I wasn't going to let them see me cry.

Anyway, I'm over it now. Luckily, my bangs were not thick, so I can kind of hide them to the side until they grow out. The back was all uneven, and I managed to fix that myself. But my dilemma is this:

I came home ranting and raving to my husband that I was going to call corporate, and ask what exactly their policy was on an employee wielding scissors with uncontrollably shaky hands. If the stylist did have Arthritis, it's probably time for her to do something else. If she's a drunk, no sympathy there. And also to complain about the manager, who had the nerve to blame it on me.

My husband told me not to call, because he said it would be mean of me to get a lady with arthritis fired from her job in this economy, right before the holidays. I'm not so sure I agree.

I know I should have "followed my gut," and stopped the cut before I did. I accept some responsibility for the situation. I'm just glad I had the sense to stop her before she completely screwed my hair up.

So, I'm still not sure what to do here. I'm still really pissed off. And advice would be appreciated. :)
Tags: customers shouldn't get what they want, salon/barber, wank
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