the Schwarzschild Ulna (aeolian_harp) wrote in bad_service,
the Schwarzschild Ulna

No. No. NO.

I don't know if this is bad service on the part of the employee or the company, but I don't appreciate being asked three times to buy a product I have stated very clearly I don't want.

I bought some clothes at the Gap and the cashier asked me if I had a Gap card. I said, "No, and I'm not interested in one" right off the bat because I didn't want to have to hear the lecture I hear every time I go to the Gap. She then proceeded to ring me up and asked me if I were interested in the Gap card because I could save 10% today and save on Banana Republic and Old Navy, etc., and I again politely declined. Then, as she was about to finish ringing up my clothes, she asked, "Are you SURE you don't want to open a Gap card account? You can save 10% today," and I said "no thanks" for the third time.

I understand that the employees are pushed to promote these things, but what are the odds of me changing my mind in the 30 seconds between me saying "no" the second time and her asking me again? If it's a corporate policy that the customer has to say "no" three times, then I feel bad for the employees.
Tags: ^annoyance, credit cards, retail

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