About 9:30 on a weekday morning, I pull into the drive through at the local McD's. It's fairly empty. I place my order: A hashbrown (this was a few months before the 2 for $1 hashbrowns) and a medium hot mocha.
At this McD's, they don't put your order on the screen, or repeat it back to you (this is chronic bad service from them), so I ask them to repeat it back: A hashbrown and a medium hot mocha. They do.
I pull around and pay.
I pull up to the next window. The lady hands me my hashbrown and says "our hot mocha machine is broken, would you like an iced coffee instead?"
Me: "No thanks, I'll just take my money back." (the mocha was more expensive than iced coffee anyway, and I didn't want it that badly. i could get a coffee at work, and save my $$$ for a day when they had them)
Lady: "Hold on a minute".
Then she handed me a hot mocha.