marveen silverhand (marveen) wrote in bad_service,
marveen silverhand

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I've been back and forth about this one....

...but in the end I think it's most definitely bad service if it endangers the public.

Details: I work with the developmentally disabled. Occasionally I have to transport one of our clients to an appointment of one kind or another.

The other day I had to take a woman to the Food Handlers' Class where she met with her "job coach" in order to take the class, pass the test and qualify to work in a restaurant.

I believe I'll be writing to the Health Department about this one, since the help the "job coach" provided was extensive enough that I personally could pass the BAR EXAM with this kind of help. (For example, each question was read to the client, then the multiple-choice answers read also. The coach read with emphasis like so: "The answers are a, one hundred forty degrees; B, ONE HUNDRED SIXTY-FIVE DEGREES..." *pause* "...or c, one hundred eighty degrees." Then the client chose the wrong answer, A, anyway, despite the heavy emphasis on B, and the coach said, "Are you sure that's the answer you want?")

This client can't even remember the difference between hours and minutes and is not allowed to manage her own money. Allowing her to prepare or serve food is just crazy, and even dishwashing might well be beyond her capabilities.
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