stangerine88 (stangerine88) wrote in bad_service,

Suck: No, it's not fine. In fact, it tastes like liquid CRAP!

About forty minutes agoa friend and I drove up to the nearest drive-thur Tim Hortons. It's open 24-hours while the one closest to us closes at 11pm.

We get to the drive-thru lane and pull up quickly- there were only two cars ahead of us. I ordered a large Iced Coffee. The lady at the window was kind of curt with us but we figured it was from having to work the night shift as well as work during the Thanksgiving holiday. My friend got her triple-triple no problem and I took my iced coffee. As we were pulling out of the drive-thru lane I took a sip of my Iced Coffee only to find it had been made wrong.

I asked her to pull over and let me go in adn get it re-made (it's really undrinkable if it's done wrong. The drink tasted like cold coffee with iced cubes when usually it's creamy and a bit sweet. This was just bitter, like day old coffee.) and when the cab light came on we could see it was way too dark. Usually it looks like a melt Ice Cap/tea with milk in it. This looked like caramel-coloured water with ice cubes.

I know the drink was made wrong because I've had this happen to me before- when Tim Hortons first came out with Iced Coffees a few places made them wrong every once and a while. It was a simple mistake and I've always gotten my drink remade. No big deal.

The lobby was empty when I entered and just my luck, crabby window girl came to the counter.

Me: Hi, I just ordered the Iced Coffee. I think it was made wrong by mistake.
CWG: No, its not. I made it right.
Me: No, it's really bitter and I'm pretty sure it's not supposed to be this dark. *holds the drink up for her to see*
CWG: *getting angry* It's supposed to look like that. I MADE IT FINE.
Me: I just took a sip of it and it's really not fine. Can I please get another one?
CWG: No. It's alright and- you drank from it! I'm not taking that back.

She gave me this disgusted look and then processed to walk away and go back to the window. I kind of stood there for a moment, speechless until another wonderful lady came up and asked what the problem was. I showed her my drink and she agreed that it wasn't right and fixed it up, free of charge.  

As I was leaving I saw Crabby Window Girl stomp over and knock my old drink into the sink beside the coffee makers along with a nice and clear "Stupid bitch!"

I do hope she knows she had her nametag on and that I'll be going back tomorrow to find a manager/owner to complain to. All's fair in love and war but you do not fuck with me and my coffee.
Tags: coffee/doughnuts/bagels
  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded