I called today to speak with a manager. Again, no one would transfer me. This new lady i spoke with today said "but maybe i can help you"
i began to tell her what happened and she was almost as bad as the first woman who called me.
i told her "at least you haven't started cursing yet"
she told me a completely different story, that different items were damaged.
no one there will be any help.
the bank was closed today because of the holiday but i am going tomorrow.
thank you all again! <3 <3