lianetherider (lianetherider) wrote in bad_service,

Bad Service Turned Good (Taco Bell)

This was a pain, but made me not-too-upset in the end thanks to Manager of Win.

My boyfriend and I had just gotten back from a town 1.5 hrs away after picking up our new Golden Retriever puppy, Ruby. We were huuunnnnnngry and still had to go to petsmart etc, so we decided on the Taco Bell/Pizza Hut (Taco Hut ftw!). He then decided he'd rather wait in the car and get Wendy's. Fine, I run in and order a Cheese Pizza combo. Guy takes my order, I pay, I get my baja blast and sit down to slurp it in peace after being warned of a 7 minute wait on the pizza. No problem! I have a book, puppy is asleep in the car with boyfriend, fresh pizza... win/win/win!

... Twenty minutes later (I got engrossed in the book) I went to the counter and said, "Um, excuse me, is my pizza done yet?" The manager looks at my receipt, frowns, and yells back, "Hey, where's that cheese that was dropped in the oven forever ago???!?" The guy who took my order comes from somewhere in the lobby trailed by about seven random dudes and says, "Oh, I never made it". WTF?!? Twenty minutes you've been effing off and didn't make my dang pizza? The manager looks mortified, apologizes profusely, and offers me a refund and free meal, and says she can start the pizza now. At this point boyfriend comes in and looks at the car meaningfully, and I tell the manager no, I have a baby dog and can't wait any longer. She refunds my money, gives me a card for a free pizza hut combo, AND offers to make fresh food for both boyfriend and I. We smile and say no thank you, leave the Baja Blast, and go to Wendy's (mm, nuggets).

Overall, mostly just a bit frustrating but thankfully there are kind managers who obviously realize that some employees might be just a bit idiotic.

Edited for potential wank.
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