Kimber (chesterismyhero) wrote in bad_service,

Update to:

Insurance guy claims his phone system didn't show he had any messages...yeah..ok.

Anyway...I explain my situation about the car insurance being raised $573 and homeowners' being raised $390 and then the supposed "discounts".

He wasn't too happy. He said he didn't know why the letter told me to call him because they didn't notify him that they were screwing with my premiums. He said to give him 24 hours so he can speak with someone with Pekin and find out how they are justifying the shenanigans they are pulling.

He also said that the whole raising it and then "discounting" it was weird and he's never encountered it before.

While he's waiting to hear from Pekin, he's shopping around for new home and car policies for us. I have to call Chase and tell them to hold up on paying my house insurance premium until we get to the bottom of this.

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