akarui_kibuno (akarui_kibuno) wrote in bad_service,

Bad service from a benefits agency >.

In France, we're rumored to be professional strikers.

Thing is, there are also jokes going around that people working in government-type jobs are lazy arses who go to work at 10 AM and are done by 10:01 AM. Or something.

Anyway. I recently started a part-time job. Heh, a job is a job, right XD ? This entitles me, in France, to receive a kind of benefit that is made for people like me (basically, lol) since I make way below minimum wage.

I went online and looked up a number I could call, since I never got any other kind of benefits before. I found one for my area, and the lady told me I had to go to the office in person, since I was a "new customer" . Problem ? The actual offices are far from where I live, but no worries, there is a "branch" that is opened... on Fridays... until 4:30 PM. Huh, okies. I get off work at 3:45 PM and thankfully my mother is on a break from work and can drive me there. It's not even 4:10 PM when we finally find the door to the office. There are people there, and one lady working tells us... that the people from the benefits agency actually distribute twenty tickets (!!!) from 1:30 PM, and work through the line of 20 people until 4:30 PM. Except they were not there at all when I came in.

Called the regional number again, and told them I think it's unacceptable. Sure, things like that may take time, but nothing on the website indicates their method... and there's nothing on the door either. And given the attitude of the one woman who was still working in the building, the agency people had been gone for a little while.

But it ends on a positive note : the lady I had on the phone the second time around... actually told me she can send me the forms to complete and I'll be fine :D ! 

(Oh, and yes, I'm French, and I'm theoretically fluent, but if there's anything remotely incoherent in here, don't hesitate to tell me. Bwahahahaha. I'll be happy to clarify/edit/explain my posts *_* )
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