Fat Willy's Rib Shack - Chicago, IL - FOLLOWUP

Followup to http://community.livejournal.com/bad_service/2334633.html

Yesterday night, I recieved the letter below along with $20.00 in gift coupons.

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 August 28, 2009

Dear Thomas,

I received your letter this past week and wanted to apologize for the service and lack of professionalism you received while dining at Fat Willy’s.

I want to thank you for bringing these issues to my attention in such a clear manner. This type of productive criticism allows me to use your unfortunate experience as a teaching tool for my staff and we will be addressing all your issues with the goal of not repeating our mistakes.

Again, my apologies and I hope to see you again at Fat Willy’s.

Sincerely,

The Owner

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Next up, my return trip! I will let you know how that goes.

-Isarian