Lori (tameingraleat) wrote in bad_service,

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Cricket Wireless

Okay. So, I made a huge mistake.

I decided to get a phone with Cricket Wireless to save myself some money. I received the phone YESTERDAY.

This, apparently, was a terrible idea.

I got the phone with a plan that included international texting. What the thing that told me about the plan did NOT say, however, was that international texting was not guaranteed. At all. So, when my boyfriend in England received text messages from me and tried to text me back, I got NOTHING. Since this was the entire purpose of the waste of money, I was a little irked when I discovered this.

So, I decided I'd return it and go back to my prepaid AT&T phone, which is expensive, but the texts ALWAYS arrive where they're supposed to, both directions.

I pulled up the return policy page, called the customer service number, and first asked them WHY I wasn't receiving texts from my boyfriend, who lives in England. The rep told me that international texting was not guaranteed - wha? But my prepaid, twice as expensive phone always sends and receives texts from my boyfriend! I've never missed one! So I told him that if it was not guaranteed, then I'd like to get a Return Authorization number. Ten seconds later, he tells me his system is locked up and that I'll have to call back in order to get it.

So I call back, and get this girl who, upon hearing me say I needed an RA number, asked me why I wanted to return the phone, and then tried to tell me that Cricket does not accept returns except for defective phones. So I lost it. I read her the entire return policy, exactly as written, on the website I still had pulled up in front of me. Unfortunately, I was rather upset at having been blatantly lied to, so the volume of my voice went up significantly, which is my bad, but she LIED to me. So while I was reading the return policy to her, she hung up on me, which just pissed me right off.

So I called back AGAIN, and got someone who was immediately apologetic, and then spent forever trying to convince me to keep the phone. And then she told me HER system had locked up and she couldn't give me an RA number, but told me to write END USER WEB RETURN on the box in several places, and that I was responsible for shipping, which I already knew. (I am not happy about this, but I knew before I paid for the phone in the first place that if I decided I wasn't happy with it, I'd have to pay to return it.)

In short, I will NEVER use Cricket Wireless again. They are absolutely WORTHLESS. Ugh.

Edited to include WHEN I received the phone.
Tags: bolding for fun and profit, phone service
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