Etched with marks but I can deal (finding_helena) wrote in bad_service,
Etched with marks but I can deal

Picture this

Customer orders camera to be shipped.

Customer receives box and camera is clearly damaged. Customer refuses package and sends it back with the delivery driver.

Customer gets merchant to issue exchange to send out non-damaged camera, specifically noting that there is no item to be picked up because the customer refused it.

Driver comes with non-damaged camera and refuses to give it to customer because they're doing an exchange and therefore need to pick up an item and the customer doesn't have a camera to be picked up.

(I was actually a representative of the merchant in this case--I was the one who called the customer, got told this story, and forwarded it on to the people who can whap the driver and get him to stop doing that. But it's still funny.)
  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded