stah_chica (stah_chica) wrote in bad_service,
stah_chica
stah_chica
bad_service

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This bad service is not totally the store's fault, I definitely admit some fault on this one. I went to Burlington Coat Factory in the Sawgrass mall which is about a 45 minute drive for me, there's one a little closer to me but I wanted to visit some other stores and I like the one in the mall better as it's bigger and has a better selection. I'm going on a cruise this Sunday and found some shoes that were perfect for a dress I planned to wear on one of the "Gala nights" or whatever. I picked up a couple other things and went to the counter to pay. Apparently there wasn't a price sticker on the shoe so the girl looked at both of them and found the product number and manually keyed it in. She rang me out and I went home, happy with my purchase.

It wasn't until I got home and decided to try on the shoes with the dress to see how it looked that I realized that I'd gotten 2 left shoes! I'm pretty peeved because I don't recall seeing these at the Burlington near me so of course I will probably have to make the 45 minute drive back to Sawgrass. I'm hoping they'll magically find the shoes in the one near me and let me do the exchange there or they'll give me a discount for having to make the drive back. I called them yesterday around 1pm and spoke to a manager who then referred me to the shoe manager. I explained the problem to her and gave her the sku from the receipt and she said she would give that info to the shoe manager so he could check if they were in the other store. She said that he would contact me back. How long do you think is a reasonable time to wait before I should call about this again? I'm worried they'll sell out my size and I won't be able to get anything, but I do realize that they are a busy store and I'm not their only special snowflake customer lol
Tags: ^annoyance, question
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