At 8:15, I grabbed the waitress, who said "They still haven't brought your food? I'm going to kill them", which, what? Anyway, our food finally arrived at 8:35. The show ended at 9:10, by the way. My friends' food was fine, but my sandwich was barely lukewarm and my fries were cold. Then she asked for a credit card- we were all paying cash, so she brought the bill and waited for us. We asked for a minute, and she came back twice to bother us. We ordered in plenty of time to pay before the show started, so we didn't really appreciate missing some of the show to be harassed about payment. Anyway, she left and we figured out our payment- Highline adds an automatic 15% gratuity, so we left about $54 on a $52 bill because we thought 15% was pretty generous after all that. Then she waited to come get the bill until the show was over, whereupon she grabbed it off the table in a put-upon manner and ran out into the stairwell, where she counted it out with the audience (including us) passing her. Any guilt I might have felt about not leaving extra money vanished at that point. I'm still surprised by all this, because she started out really well. And we did get more water, but only one glass each. At least Peter was fantastic (not that he's ever not).
-
- Rebecca (
theniwokesoftly) wrote in 
bad_service,
Rebecca
theniwokesoftly bad_service
At 8:15, I grabbed the waitress, who said "They still haven't brought your food? I'm going to kill them", which, what? Anyway, our food finally arrived at 8:35. The show ended at 9:10, by the way. My friends' food was fine, but my sandwich was barely lukewarm and my fries were cold. Then she asked for a credit card- we were all paying cash, so she brought the bill and waited for us. We asked for a minute, and she came back twice to bother us. We ordered in plenty of time to pay before the show started, so we didn't really appreciate missing some of the show to be harassed about payment. Anyway, she left and we figured out our payment- Highline adds an automatic 15% gratuity, so we left about $54 on a $52 bill because we thought 15% was pretty generous after all that. Then she waited to come get the bill until the show was over, whereupon she grabbed it off the table in a put-upon manner and ran out into the stairwell, where she counted it out with the audience (including us) passing her. Any guilt I might have felt about not leaving extra money vanished at that point. I'm still surprised by all this, because she started out really well. And we did get more water, but only one glass each. At least Peter was fantastic (not that he's ever not).
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I decided to make a separate post with the follow-up because so many people replied to the original post yesterday that I wanted to make sure…
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