The appraisal was done on 1/24, a Monday. They said they would order the part that day and it would be in within one to two days and they'd give me a call. I waited two weeks without a call. I called them and the guy working the desk got snippy saying, "I have a pile of invoices in front of me! I'll look through them. I have your number!" Click. Not amused. He never called back. I called today (three weeks after the first visit) and he was sweet as can be. "Oh, I'm sorry I never called. Please forgive me." He KNEW he never bothered to call. It wasn't a mistake. I believe I was getting pushed aside for the more expensive repairs coming in after a couple major storms. I did get an appointment for tomorrow and he said I can wait for it (30-45 min). We'll see how that goes.
I didn't expect this awful service (the attitude and lack of call) from them. Makes me think twice about where I'll go to get some other body damage repaired.
