So I am waiting for my phone to be redelivered today. Yesterday, I was going to be home all day. Today, I've got things to do. I called UPS to see if there was anyway to know about when to expect the package. They just said before 7p.m. So I find out it's not even on the truck yet. I ask if they can just keep it at the station and I will pick it up while I am in town. Nope. That's against policy, too. They have to make at least 1 attempt to deliver it. But only 1 attempt.
I feel like they are so caught up in their policies to make their jobs easier, they don't give a care about customer service. Lesson learned: always ask if I have another shipping option.