momofquacker (momofquacker) wrote in bad_service,
momofquacker
momofquacker
bad_service

Comfort1st/Babies1st.com bad service

May 5 we went through AAFES.com to the Comfort 1st site to order a double stroller, as I was due to have my 3rd baby at the end of June. We paid $626.99 and had free shipping. The stroller was placed on backorder... fine.

June 19, my daughter was born stillborn. I get home from the hospital and find out that the stroller as shipped that day. Immediately we contacted Comfort 1st and explained we didnt need the stroller any more, as our baby had died, and they agreed to intercept the package and have it sent back to their warehouse. Wonderful, very helpful!

It arrived back to them by the 1st of July (I checked the tracking number to make sure). So then, we wait for the money to get credited back to our card. By the August 10th, the money still was not back in our account, so i contacted them, and asked what the holdup was, when will we get out money back? They said it would be credited back within 48 hours. terrific!
I check my credit card account today, and I see money credited back from Comfort 1st... in the amount of $556.99. wait, we paid $626.99! Where is the other $70??

Contact the company AGAIN, and get told "Oh, that was the shipping and handling fee! you dont get that back!" We explain that we did not PAY any shipping and handling, and were essentially told 'too bad, so sad. That $70 is shipping and handling, you do not get it back'

So what started off as great service from Comfort 1st, has turned into bad service. The last thing we want to deal with after losing our daughter is then having a company not give us the full amount we paid for their product.
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