So this is a second hand story I heard from my siblings today. I was reading silently in the bookstore while they were looking for things at a Marshalls next door.
So my sister wanted to buy a backpack for the new school year. She does this every year; being a preteen girl, she's very indecisive and switches styles rather often. But I digress. The backpack in question was priced around $50. The money being used to purchase the backpack was my mother's, so naturally, she wanted a say in what would be chosen. They decided that they would ask the store to "hold" the backpack until tomorrow so my mother could come take a look at it with them the next morning when she had off time.
My siblings took the backpack to a cash register to ask the cashier this while they're buying their other things. The following ensued:
K- my brother
RWE- rude woman employee
K: Hi, can you guys hold this backpack until tomorrow?
RWE: OK, I can hold it until the end of the day.
(She's in the middle of ringing up the other items, and a few seconds later..)
RWE: Why can't you buy it now? You don't have any money? You can just use a credit card. That's what I always do.
K: (Extremely offended, but doesn't outwardly show it at the moment) No, we don't want to go through the trouble of returning it if our mom doesn't like it.
RWE: What? It's not any trouble.
K: Can you hold it for us, or not?
RWE: We're going to put it away at eight anyways. Why don't you just hide it in the store somewhere?
At that point they just decided to leave it there.
edit: To clarify, I don't think it's bad_service to follow a store policy about holding items, but the attitude of the cashier + the fact that she implied that they were too poor to afford a backpack.