9_in_japanese (9_in_japanese) wrote in bad_service,
9_in_japanese
9_in_japanese
bad_service

Dunkin Donuts

So my mother and I went to the Dunkin Donuts / Baskin Robbins near my house. I had needed to get up early for work on wonderful tax-free and I really just wanted to get coffee more than anything else. Now, we'd already had some issues with them when they make ice cream. They (meaning teenage boys) often would rather be talking with female customers and co-workers than making our order and they sometimes don't listen to our orders and make them incorrectly.

Surely, you think, they can't mess up donuts right? You just pick them up and put them in a box.

Wrong.

We were first helped by a teenage boy, here after called Employee #1. He was actually helpful. Not longer after we informed that we wanted half a dozen donuts, Employee #2, all so a teenage boy comes over. He asks if we would rather get a dozen. My mother tells him that we didn't pay for the extra cost and he "helpful" informs us that it is only blahblah amount more. My mother said no. He acted annoyed, but Employee #1 was joking around, saying that he holds a grudge so we assumed he was joking.

Wrong again.

Employee #2 was unhelpful. I asked if they had a specific kind and he said no, so I decided on something else. He put the WRONG one supposedly by "accident" into the box. As I was asking another question, he randomly started laughing for no reason whatsoever. I was probably glaring at him by that point since I had been telling with stuff all day and he was not helping. At that point Employee #1 pointed out that Employee #2 had "accidentally" put the wrong donut in the box so he changes it.

So I attempt to ask the same question again, but Employee #3, a teenage girl comes out of the back and starts talking to Employees #1 and #2 about something work related right in the middle of our order. She comes over and offers some of the cake that she was just randomly carrying around to which I said "no" and my mother did as well.

She went back in the back and I was FINALLY able to get my question answered and my mother quickly ordered what the remaining donuts, to which Employee #2 nitpicked about the way she asked for something. After he finished packing the box with the correct donuts and closing the lid, Employee #2 just walked off. Employee #1 asked if we needed anything else and I was able to get my coffee, which he was actually helpful about.

We are not going back to this store.
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