kaycee (ballroom) wrote in bad_service,


my boyfriend & I have had several problems with the McDonalds down the street from his house. each time we go, we're given attitude and/or the wrong order, frozen fries, yada yada. the last time we went, he ordered a grilled chicken sandwich. they charged him for a combo AND an extra chicken sandwich. we didn't realize it until we got home, which yes, was our fault.

anyway.. this being yet another problem we've had with this particular McDonalds, we decide to call their 1-800 customer service number. the woman I spoke to was very nice and professional. she instructed us to go back to the McDonalds with our receipt and get a refund. I asked if we needed to bring the sandwich, to which she replied "no, they'll just throw it away anyway. I'll be calling this particular location so they will be expecting you."

we go to McDonalds as instructed, with receipt but sans sandwich. upon speaking to an employee, we are once again greeted with attitude and it's more than apparent that this particular employee wanted nothing to do with us.

boyfriend: hi I'm J, I called this 1-800 number and spoke to [rep].. we were overcharged and I'd like a refund, please.

employee: *snatches receipt & literally scoffs* oh yeah my manager told me about that. so where's the sandwich?

bf: we were told by [rep] that we didn't need to bring it, so we didn't.

emp: ... bet you ate it though, didn't you?

bf: ... no. I didn't. it's at home. but..

emp: *cuts him off* whatever we need to the sandwich to give you back your money

and then she slams her window.. obviously dismissing us.

alright.. I completely understand that they can't just go issuing refunds so easily to people who say they've been overcharged but don't have the food. but we didn't deserve to be talked to like that, and besides the rep DID call and speak to the manager before hand.. I think that proves that weren't just trying to get a free $4 from McDonalds. needless to say we won't go back to this McDonalds again.. which is a shame because it's so close to his house.
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