kekekins (kekekins) wrote in bad_service,

I saw a post about best buy and I have a doozy of a best buy story. 

My mom is a professional writer and she wanted someone professional to back up her computer. My mom had thousands of pictures and all of her different drafts for his writing on there. She decided to go to best buy to get it done since it's so close to home. She made sure to tell them that she wanted a back up and they let her know that the wireless card was faulty and needed to be fixed, so she said that she would like them to fix that too. Meanwhile my mom who travels more than stays home goes to Japan and England and Florida for two months and when she gets home, she goes to pick up the computer. They let her know that the computer is not ready yet and it has not been sent back yet. She says sure and just to call her when it's ready, and do they think it will be ready by December. (This is October and she brought it in originally in August) they say yes  and she makes sure that they did a back up and they say yes and that it's with the computer, and she goes on her merry way. 

In December we are about to leave for Florida for Christmas and my mom asked if I can go pick up the computer, She had called earlier to let them know that her daughter was picking up the computer, and when I get there they refuse to even talk to me because I am not my mother. They were really rude and talked to me like I was an idiot. She had told them previously that she couldn't get up there and would it be ok if I come to pick it up and the manager said that it wasn't a problem. So I called her from the store and she said come home and she would get my older sister (Who tends to be listened to more) go and get it. She goes and they say that they need to talk to my Mom and she calls my mom yet again. Explains what they said and my mom grudginly comes. When she gets there, they explain that they cannot release the computer unless she is there, blah blah blah, and she at this point is annoyed and says fine. They explain that the wireless card had corrupted the motherboard of the computer and that they couldn't do anything. I forgot to mention that it took me almost an hour to get to the store because of the snow and traffic, and it took my sister and my mom equally as long. 

Now they had never told her this when she talked to the manager earlier in the day, and so she asked why was she not told before and they hmmed and haaaaed and they said that they did and my mom did not want to argue with them. It was 8 by this time and we were leaving the next day and so she just asked if she could have the back up and the ''geek'' looked confused and said there was no back up done. My mom pointed to the receipt that she had initially gone for the back up and so of course there was one, because she had asked several times during this little journey if the back up was done. The manager then came to tlk to her, and explained that no a back up was not done. 

My mom who is normally very soft spoken and always polite and kind was livid at this point and asked why it was not done. Clearly it's on the receipt for the work to be done, and it had been confirmed by more than one people along the way that it was done. She asked why it wasn't done and the manager said he didn't know and then he said he would be right back and he disappears for thirty minutes. Meanwhile my mom is livid and trying to calm down. 

The manager comes back and shows her the motherboard and says he will try to get any information off of the motherboard and that since the computer is unrepairable and it's under warranty they will give her a new computer. We leave with no computer and go on our trip (Which my mom can't write on which was part of it's purpose)

A month later we come back to the store  and they explain that there was confusion along the chain of different people who dealt with her computer. She was informed it was no person's fault and that it was "one of those things" that happen. She was shown to a salesman and she was given a nice laptop with no back up cds. 

In the end she did she got a new computer that was pretty nice, but i bought her a terabite external hard drive and I back up everything. 

Tags: electronics store

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