I go pick it up and check to make sure they got our special order subs right and what do you know? There's cheese on it. I go back in, and this is the conversation that took place:
Old Hag: OH
OH: Did you forget something?
Me: *Obviously holding a sandwich box* Yeah, this was supposed to be no cheese.
OH: No one told me.
Me: I told the girl on the phone when I placed the order.
OH: It wasn't on the ticket.
Me: Well, I had...Okay.
I was going to tell her I had the girl on the phone repeat the order because of the special stuff I needed done to the sandwiches, and she read it back perfectly, so I don't know where the confusion was. She didn't even go grab the ticket to make *sure* it wasn't on there, just got defensive right away. She walked off with the sandwich before I had a chance to tell her I had the girl read it back to me. I'm standing there expecting her to make me a new one, and she comes right back over to me and says:
OH: Here you go.
Me: *Just looks at her.*
OH: I just picked it off.
Me: You just..picked the cheese off? My brother is allergic. (He's not really allergic, but he can't eat cheese, he has stomach issues. I didn't feel it was necessary to lay it all out like that. I hope this doesn't make me a customers_suck)
OH: That's okay, it didn't melt enough to stick to the bread or anything. I picked it off and put a bit more marinara on it to cover it up.
I left and went home and told my mom about it, she said she was going to call back and complain but I don't know if she did. The owner/manager is never there, so I don't know what good it would have done. I don't know if you guys found it bad service, but I thought it was kind of crappy. ;[