I went into Barnes & Noble Starbucks the other day and ordered a "grande mocha, hot please" I always specify hot because for some reason, if I do not, approximately half the time I get iced and I hate iced mochas. She repeats my order correctly, I pay and I go sit down with my friend and browse the magazines we had purchased.
A couple minutes later we hear, "Iced Grande Mocha." from the counter. I just stay there because that's not what I ordered and I figure (hope) it's someone elses. Then, again. "Iced Grande Mocha!" is this time, shouted, in a rather rude manner, in my general direction. I get up and walk over, "I'm sorry, I wanted a hot mocha."
The two employees just look at me blankly.
"Iced Grande Mocha." She says, gesturing too my drink.
"Um. I ordered a regular hot mocha. Could I get a hot mocha?"
Again they look at me and then exchange glances.
"It's the same thing." one of them says.
"Uh. ..." I do not get a chance to reply because one has gone to serve another customer and the other has casually wandered to the back as if I am non-existent.
I just take my stupid iced mocha because I am completely perplexed and say "Well I wanted a hot mocha but thanks anyway :|" at which the cashier shoots me a dirty look and I just leave because I really didn't feel like dealing with it.