My local Panera Bread is usually great. The people are nice, friendly and helpful, and the food is always wonderful. I am starting to realize that after 8pm, this service deteriorates. Seriously, it's like they have a few people that they put on for the last two hours who have never even worked anywhere before.
I was on break from work at 8pm, and I decided to stop into Panera to get a sandwich, some soup and a chai latte.