Beth (kid_lit_fan) wrote in bad_service,
Beth
kid_lit_fan
bad_service

Donut story reminded me of my pastry story

I tried out a new place (Wescafe in Alameda, CA), just yesterday. I had to tell the employee several times that I wanted an iced large latte
"A latte? What size?"
"Large please, iced."
"OK, a large latte,"
"Iced, please."
"Iced?"
"Yes, please, a large, iced latte."

It was like "Who's on first" without the wordplay.

Then I decided to get a pastry. Stupid me. They were all in a display case, no particular order, not like, a row of blueberry muffins, a row of chocolate croissants, but tumbled together. I saw something I thought was called a "morning bun." Had one before, liked it, so I asked "May I have a morning bun?"

"A what?"
"A morning bun...? This one up front, here."
"The chocolate croissant?"
"No, the morning bun, this one up front, here." (The chocolate croissant nearest the front was behind the morning bun.).
"That croissant?"
"Is it a croissant?" (I tend to doubt myself, unfortunately, and the flaky pastry is somewhat croissant-like.) "This one here, right here, right up front and center."

After a minute or two, she handed me a plate with a chocolate croissant.

"Excuse me, I wanted the...morn...ing...bun?" (By now I was certain that I had the name wrong, and was starting to wonder if English was actually coming out of my mouth.)

"Oh, you SAID chocolate!"

"Ummm..." inside was a rant of "No, YOU SAID CHOCOLATE, AND I NORMALLY DO LIKE CHOCOLATE CROISSANTS BUT I AM SHARING WITH SOMEONE WHO IS ALLERGIC TO CHOCOLATE SO I GUARANTEE...DAMMIT GIVE!!! ME!!! THE!!! MORNING!!! BUN!!! or whatever it's actually called!"

But on the outside, I said: "This. one. up. front. Please."
"You said chocolate," she muttered.
"Well, I do want the morning bun. Please."
"Then don't ask for chocolate." OK, I can hear you!

"Bitch, I didn't!" No, I didn't say that, I said thank you, then made sure she didn't spit in my latte.

Later, I watched someone get an omelette when she had ordered a salad, and a similar fight.

Look, mistakes happen, but admit it. Even if I DID ask for a chocolate croissant, did I need to get agita if I had changed my mind (which I didn't, because--allergic! I've also had waiters swear that I ordered raspberry iced tea (I hate the flavor of raspberries with all my being. I'm not mad at them for not knowing that, but I just want some regular tea, OK? But if I get to the point where I say "I wouldn't have ordered that, I really don't like raspberries," and my friends back me up, the waiters say "Well, how could I know?" or "Why don't you like raspberries?" and, ummm, please, I'm too thirsty to explain!), or that I ordered extra green peppers or mayo or other things that I said "Hold the..." about. I can see how "May I have the Happy Fun Salad with chicken?" sounds (very slightly) like "May I have a chicken salad sandwich?" but I don't order chicken salad sandwiches because they often include things I don't like and can't pick out!

I know I'm slightly picky, so I avoid ordering things that will make me picky, I promise! And are there actually bad customers who go around mockingly changing orders just to watch workers squirm? OK, maybe there are, but I promise, I'm not one. So please stop treating me as though I'm messing with you when all I want is the thing I ordered!

I don't think I'll be going there again, unless I hear glowing reviews from a trustworthy source.

BTW, I checked, it is a morning bun. Also, the one I had at Wescafe sucked--it was almost raw in the middle, and stale on the outside, definitely not from Semifreddi's!

ETA: I went back over a year later, and Arguing Cashier was gone, and they have great quiche and a nice place to sit, so I will keep going back.
Tags: "greatest" cashier evar!, coffee/doughnuts/bagels
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