Faithless the Wonderboy (kid_a_85) wrote in bad_service,
Faithless the Wonderboy

I Can Has TV Now? Part 2!

I'm not sure if there are updates on former posts here too much, but I'm making an update to this entry, since it's still bad service.

After everything that happened with this accursed television, my roommate calls back that Friday (7/10/09) to discover our status. Best Buy tells us that the parts have arrived, and that they will come out Wednesday (today, 7/15/09) to put them in the television. If they do not work, we will be credited for a new television on the spot. My roommate is a bit irritated, since he's supposed to be leaving for a two week vacation on that particular Wednesday (today), but he wants to see this thing through before he leaves and so he postpones his trip by a day. I, too, am off from work today.

We call Geek Squad around 10 AM this morning. Upon calling, we are met with confusion. They meant NEXT Wednesday. Now, my roommate has the piece of paper where he wrote down the customer service rep's name from Friday, as well as the date and time to phone Geek Squad. He is usually fairly thorough with this kind of thing. They did not say next Wednesday, they said July 15th. Seeing as how my roommate postponed his trip by a day for this, and I'd be at work on that next Wednesday anyway, he was pissed. He did not explode in any profanity laced phrases, but he definitely raised his voice, asked to talk to the manager, and was told the same thing by three levels of command at Geek Squad: the first available appointment is next Wednesday. So, according to them, TV won't even be LOOKED at until Week 6 of broken television.

To remind you all, this is a 36 inch Dynex LCD TV that we purchased in March 2009 which broke the first week in June 2009 by simply sitting there. It had not moved from our entertainment center since we bought it. I believe we're going to bring the TV over to the Best Buy we brought it from today and attempt to raise hell (in a consumer friendly way). Wish us luck. As if we didn't have anything better to do with our time than yell at Best Buy.
Tags: electronics store, follow-up

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