ash (wolfbane) wrote in bad_service,

The Reflexive Property at Dunkin Donuts

This is just a stupid thing that happened to me the other day, but it was funny enough that I had to share it.

I just moved recently, so the old Dunkin Donuts that I used to love going to is no longer on my way to work. Instead, there is a Dunkin Donuts without a drive-thru, which is a little bit of an inconvenience thing but not a huge deal. I went in for the first time last week to order a coffee and croissant. I usually get a berry berry iced coffee, but my friend had been telling me how good the caramel coffee is so I decided to get one of those instead on a whim.

There are two girls at the register when I walk in. Our conversation goes like this:

Girl #1: Hi, what would you like?
Me: Could I have a medium iced caramel coffee and a toasted croissant please?
Girl #1: Do you want it with caramel flavor or a caramel swirl?
(Now, I have heard these terms before but I wasn't entirely sure of what the difference is, so...)
Me: Hmm. What's the difference?
Girl #1: (said in a nice, helpful voice - not being sarcastic at all) Well, the caramel swirl is like a swirl, and the caramel flavor is a flavoring.
Me: ....
Girl #2: *nods and smiles helpfully*
Me: Uh okay, I'll just get the flavoring please.

So then I pay, and Girl #2 brings up my coffee.
Girl #2: Hi, one medium iced coffee with a caramel swirl.

I didn't even bother correcting her, because I still don't know the difference! I just thought it was super funny and ridiculous that they defined the types of drinks with the words themselves. They were nice about it, just completely clueless.
Tags: ^wtf, coffee/doughnuts/bagels
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