a corgi-dorable girl (athenagrace) wrote in bad_service,
a corgi-dorable girl

The Eyes Have It

You know how you'll read Reader's Digest and see all those heartwarming stories of doctors who really care about their patients and do everything in their power to treat them?

Why can't I find a doctor like that?

Because of my poor eyesight (-12.25 left eye, -10.50 right before we get into any "who is more blind" fights) and family history of eye problems, my optition suggested I see an opthamologist just to establish a baseline. Picked one who took my insurance, made an appointment, etc.

It started off really nicely. The young receptionist was very nice to me, and I was taken back for the tech to work with me very quickly. The tech was nice and she did her thing. Then they put the dialating eyedrops in my eyes and took me to the "Dialating Room" to wait 15, 20 minutes before the doctor would see me.

Almost two hours later I get to see the doctor. I can be gracious about long waits, but I like people to check in with me, esp. when I'm the only person sitting in a room -- it's nice to know that the office hasn't closed and they forgot me. But anyways, I see the doctor. The highlights:

* Contact battles. I'm 27, yes I've tried them, multiple brands, multiple times, and I hate them. For most of them, my eyes just water so much they slip out of my eyes and down my cheeks. I don't care if you think thatcould never happen, it did to me. Jesus, it's not like I'm refusing a pacemaker -- I just do not like contacts and you will never ever change my mind.

* Lasik
"So, you really want Lasik?"
"Um, no. I'm not a good canidate for Lasik."
*pause* "Actually, that's right. You are not a good Lasik candidate."
It's difficult to describe the tone/ facial expression, but it's really like he was hoping that I really wanted Lasik and then he could just burst my bubble over it. Did I mention that he doesn't do Lasik, but he does do the eye operation where they put a new lens in?

*Eye surgery
Dude, I'm not getting eye surgery right now. Why? Because some day insurance might cover it -- "No, insurance will never cover it." Well, it didn't used to cover Lasik either and now some plans do. I want to see if the price will go down. "No, the price will never go down because you have to have an operating room, etc". Well, a lot of non-essential surgeries have come down in price over the years as more and more doctors learn the procedure. I want to wait and see more data about long term effects ad have them perfect the procedure even more -- "We've been doing it since the mid 90's, so it's safe." Jesus Christ guy, I'm 27. This isn't like grabbing a pack of gum at the check-out counter; eye surgery is not an impulse buy. I'M NOT GETTING IT NOW!

*Retinal tears
As he's walking out the room (after a whole, what, 3 minutes with me) he says "Oh, and watch out for retinal tears. You're at an increased risk." YOU THINK? My optition, every time I even walk *near* the store reminds me about retinal tears. That should be the first thing you talk to me about, not an after thought.

On top of allll of that, when I go to check out the older (mean) receptionist says I owe 40 for the copay (expected) and 39 for a refractional test. Because it was short, this is pretty much verbatim what was said:
Me: "What's a refractional test?"
Her: "It's a test for your eyes"
(Thinking -- well DUH) "Which test?"
"The one that tests your vision."
"I'm sorry, which one?"
"Where you look through the lenses and read the lines. To find out your glasses script."
"I just had my eyes tested at my optition--"
"If we had known that-"
"I brought a copy of it to put in my file" (in fact, I could SEE it with the papers she was holding).
"Oh --"
"I don't mind paying, but I really wish someone had told me it cost extra because I would have refused since I just had my eyes tested."
"How long ago was it?"
(Your hand is on the damn paper!!) "June 12th. Again, I don't mind paying but--"
"I'll see what I can do" and she huffs off

I turn to the nice receptionist and ask "Did I sound mad? I'm not trying to be rude."
"No. I put it in your file."

So then mean receptionist comes back and nice receptionist leaves. Mean receptionist says it will be 40 dollars, just holds her hand out for my credit card, and when I get the slip and look for a pen just says in a rude tone "The pen is right THERE!"

So fricking finally I'm about to leave, and then I ask if I can have one of those slip on shades for when you get your eyes dialated.
"No," she snaps.
Great, thanks lady! I'll just go get macular degeneration and crash my car cause I can't see! It's been real. Peace out.
Tags: *medical/pharmacy, crab battle, eyeballs
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