Kyria Charm (nyquilchild) wrote in bad_service,
Kyria Charm

bad service at michael's

I needed some stuff for a project I'm working on and I don't have the time to just chance it. So I called my local Michael's craft store and asked them if they could put some things on hold for me around 7pm. I gave them my name and they told me that everything would be at the front when I came to get it. Well I got detained at work and couldn't get to the store, so I came in the next morning bright and early when it opened to find out that they'd put everything I'd asked for back. So I had to do all of that over and go back and get my stuff together. I don't usually go to those stores so I wasn't familiar with the store layout and I didn't know where everything was. So I asked someone to point me in the direction of the watercolors.

"Uhhh... umm... I think it's around uh... aisle 20." so I went to aisle 20 and there was nothing but scrapbooking stuff. I looked around a few aisles because I figured maybe they were new but I couldn't find anything. So I found her again and asked her again. She copped at attitude and said "Didn't you just ask me?" and walked away. I said "Excuse me I still need help over here," and she shrugged and said "Well I don't know what you're looking for, so ask someone else."

I was so angry. I found someone else to help me out and eventually got the rest of what I needed except for one thing that wasn't on the shelf. I asked the same person as before if she could find out if there was more in the back and she looked at the spot and then looked at the top of the shelves at boxes and just said "No that's all we have." She never went to the back or asked anyone else. I went to the front and didn't see anyone at the register that had a light on. So I took my time and looked around the bins they had at the front while I waited for someone to come up and help me. Finally I just gave up and set my basket down on the register and waited, FINALLY someone came up and started cashing me out.

The cashier was really dismissive with me. She just rang my things up, didn't ask me if I found everything or anything. I had a bunch of coupons I wanted to use and I pulled them all out. She immediately said "What coupons do you have?" and I told her I had 3 40% off coupons and a 50% off I wanted to use. She lied and said that she couldn't take more than one of the 40% off ones, just a 50% and one 40%. I told her she could just ring the other orders separately then and she told me no, she couldn't, and she could only take one. I said I'd go out of the store and come back in and she said she'd still only take the one. So I was getting really irritated with her, they've done it for me before.

And when my basket was empty she said "The baskets are by the door if you want to drop it before you leave," and I know I had a funny look on my face but I said, "Um, I'm going to leave that here, that's your job, not mine." She rolled her eyes at me and gave me my total. I put my money down on the counter and slid it over to her and she just stared at it, then look at me and held out her hand. I just slid it over to her some more. She had the audacity to actually put my change on the counter instead of handing it to me.

As I was walking out I noticed that the cashier hadn't even put my canvas in a bag so I asked her if I could have a bag for it. She said she didn't have a bag big enough for it and just stared at me. I just left the store, there was no point.
Tags: bitter: party of you, butthurt, chiggidy check yo-self, customers shouldn't get what they want, didn't read the box/sign/instructions, disbelieving horde demands proof, following rules =/= bad service, in 2009... and in a hookah bar, omg this like totes happened you guys!, someone needs a hug, sometimes you have to wonder if it's you, sucky response to bad service
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