yourwateryhands (yourwateryhands) wrote in bad_service,

Inspired by the other DMV post

Last spring I lost my ID card and went to the DOL to get a new one. I had just gotten a new hair cut with bangs, which were obviously covering the top couple inches of my forehead. I got lucky and had a pretty short wait to get my ID and after confirming my address and whatever else they needed from me, I stepped up to get my picture taken. I stood in front of the camera, put my toes on the line on the floor with a smile, and immediately the woman taking the picture snapped at me to push my bangs up. I thought it was kind of a weird request since my bangs were in no way hiding my face, but I did it anyway. Apparently I did it wrong, because the woman kept yelling at me to push them up over and over again. I pushed them to the left side, the right side, straight up, and tried to smooth them over the top of my head as best I could but it wasn't good enough, so she ended up coming over and pushing them back herself. I was a little freaked out about this woman touching my face, but I really just wanted to get out of there and I didn't understand what the hell she wanted.

She went back to take the picture, looked through the viewfinder, and whaddyaknow? My bangs were still not how she wanted them. She started yelling at me to push them back more, this time saying that state law requires eyebrows to be visible in all state-issued ID photos (which was news to me). The problem is I am naturally blond and my eyebrows are so fine and blond that you can barely even see them up close unless I fill them in with eyebrow pencil, something I had not done that day since I had gone kayaking in the morning. I tried to explain the situation to the woman because there was just no way my pretty much non-existent eyebrows were going to show up in a picture taken from 10 feet away, and her response was "I don't make the laws." She told me she was not going to take my picture until I went to the store to buy a headband(?) and waited in line again. Instead I walked straight up to the camera, leaned across the counter, and pointed at my wimpy eyebrows. She looked surprised but agreed with me, and I finally got my picture taken.
Tags: government agency
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