About a week and a half ago I ordered a pair of converse low-tops for my boyfriend as a gift. A day later I received an email saying that I needed to call or email them because my billing address didn't match what my credit card company had on file. I emailed them asking what exactly my credit card company had on file, since I know for a fact that they have my current address. I never received a response from them, but the next day they shipped the shoes. I was happy.
The shoes arrived when they said they would, but they were the wrong size. By a lot. So I called the customer help line. The lady on the phone treated me like an idiot. When I told her they were the wrong size, she asked me to check the box to see what it said. I did. Then she asked me to check the bottom of the shoe to see what size it said. I did. Then she wanted me to measure the shoes. I told her that I had ordered a mens size twelve and recieved a women's size six. There was no question that they weren't even close to the right size. So she gives me the address that I am supposed to send them back to. And tells me that I am going to have to pay for the shipping myself. When I get angry, she reassures me that they will refund me the shipping money later. This sounds like a crock of shit to me. I've never EVER had a professional company make me pay the return shipping when the reason for the return is their fault. Am I being a bitch about this? Is this reasonable? To me it sounds like a headache, because I'm betting that I'll end up paying the return shipping and then spend the next six months fighting with them to get it reimbursed.