Yessir (vonlisbon) wrote in bad_service,
Yessir
vonlisbon
bad_service

Creepy school cashier's office

Okay, this is really fucking weird and creepy and gahhhh. This happened like ten minutes ago, and curiously enough I was browsing bad_service right before remembering to make this call.
I'm in college and signed up for a few summer courses and ended up having to drop one of them. I was told I would be mailed a check for reimbursement because I was within the time frame to get a certain percentage of the cost refunded to me (yay). I dropped the course like a month and a half ago and I figured a month was enough time to expect them to process this and mail the check, so I decided to call the cashier's office this afternoon to see what's up.

(Ring ring)
Mr Creepy Voice: Yes, hello.
Me: Oh, is this School cashier's office?
MCV: Yes.
Me: I dropped a summer course about a week into it and was told I was still eligible for a partial refund, and to expect it via a mailed check. I'm just calling to check up on this, since I still have not received a check.
MCV: (long pause) Let me transfer you to accounting. (Hold music)
MCV: Yes, hello.
Me: ...... (okay, this is undoubtedly the exact same man, so I felt weird re-explaining this, but) I dropped a summer course about a week into it and --
MCV: Student ID number?
Me: 1234567.
MCV: (long pause) You are not eligible for a partial refund. The cut-off period for the partial refund was three days before you dropped the course.
Me: Oh. I could have sworn my teacher said I was still within the right time period...
MCV: Then ask your teacher for a refund. (Hangs up)

Yeah, he friggin' HUNG UP ON ME. Uhhh... okay??! I'm staring at my phone in disbelief when

(Ring ring)
Me: Hello?
Mr Creepy Voice: I'm sorry, that was harsh. It's just that the times are put in place specifically to keep students from signing up for a bunch of courses and filling up spaces and then leaving and getting all their money back.
Me: (BAAAHHHHH IT'S YOU) I understand. I just thought I was within the time frame to --
MCV: Well, you weren't, and your teacher gave you wrong information. You should contact the Vice President of the school. That really is unacceptable to be giving out false information like that.
Me: Oh, I --
MCV: You can find the Vice President's e-mail online and send him all documentation of when this teacher promised you a refund. That is not acceptable.
Me: ... (MUST GET OFF PHONE) Okay, thank you.
MCV: (In this most dead-serious, almost disturbed voice) That really is just ... we put those dates in place for a reason and a teacher should not go around saying things like that and promising students money.
Me: (MAKE THIS END) I understand. Thank you.
MCV: You can find the Vice President's e-mail online, just e-mail him, okay?
Me: Okay, thank you. Bye. (and I hang up before he has a chance to continue)

I'm pretty sure I'll be e-mailing someone. I understand that he probably had my phone number right in front of him from looking up my records, but that was just weird. Someone forgot their medication, maybe? Or really needs to take that summer vacation.
Tags: phone phun, school woes
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