But for the tl;dr crowd, basically the highlight of the evening was a friend ordering a medium burger, biting into it just for it to literally bleed into his mouth, causing him to be feel sick. I don't usually eat raw meat either, and I would have felt queasy, too. Snarky manager comes over, laughs when I tell him my friend was sick over the burger, and walks away. I get pissed and ask him over when we're paying, and just receive more rudeness. Customer Service 101 must not be in BJ's on the Water's training manual.
Under the cut is a letter I sent to their management later that evening.
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