Perhaps you do not care, but I consider it bad service, and complete and utter dishonesty, when your processor ruins 3 rolls of my black+white film, by simply not paying attention to his job. If it had been a mistake I would've understood, but texting and talking on a cell while processing film is not smart. The dishonesty? That part came when I heard your employee talking to another about it, and the second employee telling the first to just. "toss it, and tell em you lost the film".
I especially did not appreciate your telling me that my film did not matter, and that I should be able to just take em again.
Thanks a fucking lot. Now I have to tell my client that her film is ruined, and now I get to do the reshoot on my dime.
For the record, I do use digital, but this particular client requested old school. I need my old studio/processor back...sighs