gamingkitty (gamingkitty) wrote in bad_service,
gamingkitty
gamingkitty
bad_service

Annoying - ideas on how to fix?

There's a new Golden Corral (buffet restaurant) in my area. My aunt and uncle like to go there with me a couple times a month. If you haven't been to one, you get your drinks up front, pay for your meal, grab a table and start (over)eating. The "get your drinks" keeps getting screwed up. You see, they serve both sweet tea and regular ice tea. If I'm there by myself, I order ice tea and that's what I get. If I'm there with my uncle, he orders sweet tea, and I _cannot_ get unsweetened. I _order_ it, but the waitperson pours two sweet teas instead.

So I've finally gotten unsweetened tea, we're eating, and someone comes around to see if we need drink refills. Usually I do. Then we go through another round or two of "no, this is sweet tea, I ordered unsweetened tea" for each and every refill.

I like eating there, it's convenient -- but I'm getting really frustrated with trying to get my ice tea. It's not that I'm diabetic or have some health issue; believe me, if that were the case, I would have had a chat with management long ago. I just can't stand the taste of sweet tea.

Any ideas on how to get it through their heads that if a customer asks for a drink, they might want to serve the correct one?
Tags: *restaurant, question, you gotta speak up
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  • Worst Service Ever at Smitty's

    I'm going to copy and paste the email I wrote to Smitty's Family Restaurant's Corporate office about the awful, awful experience we had…

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