I bought a Gateway computer about a week ago. However, I had to re-install Vista on my laptop because the Geek Squad man who installed it failed. As I was going through the box of stuff they gave me, I noticed there was no disk in it with a copy of the operating system. I figured this was no problem because my warranty wasn't up and I still had my receipts and all that good stuff. So, I called Gateway customer service and told them about my situation. Some horrible girl started cackling at me and told me that I wasn't allowed to have a new disk because it wasn't covered in my warranty. The fuck is that?! It wasn't covered because some person forgot to put it in my box of stuff. I asked her to transfer me to her supervisor, but he said the same thing. It wasn't like I was asking for a new computer. I just wanted a copy of Vista and its drivers. Seriously...FML. I took my laptop back to Best Buy and told them to refund my money, which they did. I'm not exactly sure they were supposed to, but whatever. I bought a Macbook instead. I love it. What now Gateway?!
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- alytotherescue (
alytotherescue) wrote in 
bad_service,
alytotherescue
alytotherescue bad_service
Gateway customer service is EVIL!
I bought a Gateway computer about a week ago. However, I had to re-install Vista on my laptop because the Geek Squad man who installed it failed. As I was going through the box of stuff they gave me, I noticed there was no disk in it with a copy of the operating system. I figured this was no problem because my warranty wasn't up and I still had my receipts and all that good stuff. So, I called Gateway customer service and told them about my situation. Some horrible girl started cackling at me and told me that I wasn't allowed to have a new disk because it wasn't covered in my warranty. The fuck is that?! It wasn't covered because some person forgot to put it in my box of stuff. I asked her to transfer me to her supervisor, but he said the same thing. It wasn't like I was asking for a new computer. I just wanted a copy of Vista and its drivers. Seriously...FML. I took my laptop back to Best Buy and told them to refund my money, which they did. I'm not exactly sure they were supposed to, but whatever. I bought a Macbook instead. I love it. What now Gateway?!
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