thiswaytoheaven (thiswaytoheaven) wrote in bad_service,
thiswaytoheaven
thiswaytoheaven
bad_service

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Ebay seller is made of fail

So I buy a DVD set on Ebay. The description of the set says it's coming from Colorado. I live in Montana, so honestly it's not that far, shipping-wise. The description says "ships in 7-10 days", so I assume, naturally, that it will ship in 7 to 10 days.

So, I wait for 10 days, and the package doesn't show up. I wait for 3 weeks, the package doesn't show up. I wait for two months, and the package still hasn't shown up. I email the seller asking what's going on, and the seller sends me a rude reply which basically says in a nutshell "I didn't get around to sending it, and how dare you assume I did!?!" No apology, no REASON. Just bitchiness.

I don't know why I would assume they sent it. Maybe because they have my MONEY and are supposed to be responsible for sending me the merchandise I PAID THEM FOR? Maybe because 7-10 days does not equal 2 months? It would make sense to me if I'd been rude to them, but I basically just said "Hey, I didn't get those DVD's yet. Was there a problem?", but in more words.

I finally did get the DVDs 2 weeks later, but I also got negative buyer feedback from the seller with the reason: "this buyer does not read the product description! Beware of this buyer!" I did read the description, and it said nothing about "It might take me 2 months to get around to sending the package". It gave payment directions and a synopsis of the anime series the DVDs were for.

If I had gotten a reason for the delay or if it had been a delay in shipping rather than a delay in the seller sending it out, it probably wouldn't have bothered me. I also would have appreciated if they hadn't basically accused me of being a bad buyer because they failed to send the package on time and I wanted answers about it. Some people just baffle me.

In contrast, I ordered the Ouran High School Host Club DVDs from a seller in MALAYSIA last Monday and got them this Friday. Wow. <3
Tags: dialogue seems slightly... exaggerated, ebay/craigslist, you gotta speak up
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